Google NewsGen Z prefers AI chatbots over phone calls, says Affirm's CEO  Business Insider8 Keys to Making Customer Service a More Positive Experience  Inc.Fawlty Towers Forever: Bad Service Is in England's Cultural DNA  BloombergBarron Trump's Working 'Customer Service,' Millionaire Says  NewsweekUP Michigan Works! details upcoming Customer Service Boot Camps  WLUCRestaurant staff beverage refills show anticipation of customer needs  Oklahoman.comAI chatbots vs humans? Real customer service is worth waiting for  Fast CompanyHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunch


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